Frequently Asked Questions
Why are some cleaning services cheaper than others?
Because they should be! You can hire a very inexpensive, non-professional cleaner who can easily undercut the professional cleaning market. How do they do it? Many of these so called “trunk slammers” aren’t bonded and insured. Also, some of them don’t report and pay sales taxes, workers’ compensation, and payroll taxes.
Is Top Mops bonded and insured?
Absolutely! Your safety and protection is a top priority. If your property should ever be damaged in the cleaning process, we are insured to protect your interests. You should also know, however, that we have implemented quality-oriented training with our cleaning associates to order to minimize the likelihood of property damage.
Who actually does the cleaning?
The cleaning is done by our own team members, not contractors, who are thoroughly screened and trained by an experienced Training Manager.
Are you a franchise?
No, we are a locallly-owned and operated cleaning service that is fully committed to providing you with the quality you deserve. If you think we look like a franchise, it’s because we’re just as professional. But, we have the freedom to provide you with a more customized service, and our prices are usually slightly lower than the franchises.
Do you do background checks and thorough screening?
Yes. Your protection and safety is a top priority for us. Furthermore, we want Top Mops to maintain an impeccable reputation, which can only be achieved through the quality employees we hire. Only through background checks and a thorough screening process can we ensure your protection, your safety, and an outstanding reputation of Top Mops.
Does your staff speak English?
Our employees must be able to read and speak English in order for us to offer our customized cleaning services. Also, our hiring practices are guided by applicable federal, state, and local labor standards.
Do you take credit cards?
For your convenience, we accept VISA, MasterCard, and Discover.
Do I have to sign a contract?
No! You can cancel any time you wish. You'll only sign our non-compete agreement and on-time payment commitment when you use our services.
When do I pay for the service?
At the time of service. You can leave a check on the counter or we can charge your credit card the day of cleaning.
What day and time will you show up to clean?
You can request your day and time subject to availability. We clean Monday through Friday (and Saturdays on special occasions) between 8:00 a.m. and 5:00 p.m. You can request a first appointment of the day which is uusally between 8:00 to 8:30 a.m or you can request a mid-day appointment in which we give you a 2-hour window of arrival.
Do you work on weekends?
We do offer Saturday appointments upon request but they are subject to availability. We like to give our staff a day of rest on Sundays.
What about my pets?
We love them, and we'll treat them like our own. Your special instructions are noted on our Work Orders so the Cleaning Associates will know your wishes in regard to your pets.
Do I have to be home during service?
No. Most of our clients give us a key and their alarm code. Our employees are carefully screened and trained.
Who provides the cleaning supplies?
We provide most cleaning supplies, ones that have been proven to be highly effective and “green” in the cleaning industry. If you have a specific cleaning product that you prefer, please have it accessible to us when we arrive.
Who provides the vacuum?
For the ultimate in sanitation, we use your vacuum. If you don't have pets and you don't have a vacuum, we are glad to use our vacuum. If you do have pets, we ask that you provide a vacuum so that we don't transfer pet dirt to other clients' homes. No maid service cleans company-owned equipment between houses, which exposes your home to germs and pet dander from the other houses they have cleaned. Backup equipment is always on hand for emergencies.
Are my things safe with your employees?
We conduct criminal background checks on every prospective employee, we verify job history, and conduct employment verifications. We rank your protection and safety at the top of our business priorities.
What if I have to skip or cancel a scheduled service?
Give us at least a 24-business-hour notice of your change in plans and we will promptly reschedule or cancel your appointment.
What if I need some extra tasks or services?
We're not a franchise–we can do what you want. Just call the day before to make your special requests and we will quote you a price for the additional time. Ovens, fridge, laundry? Let us know!
Do I have to tip your employees?
No, it's not expected, but it is greatly appreciated for work well done.
What if I need to change my day of service?
Just tell us what day works best for you. We will do our best to accommodate your request.