The residential cleaning industry has grown exponentially in the past few years and has an estimated industry worth of $40 billion by 2024.
There are bound to be so many cleaning companies in such a huge industry that choosing the right one could be a daunting task. If you’re currently looking for the most professional, capable, and competent house cleaning company, you need to do in-depth research.
You need to make various considerations and ask serious questions. What kind of questions should you ask a house cleaning service to ensure quality work? Keep reading this guide to unravel eight questions that will help you make an informed decision.
1. Are You Licensed and Insured?
One of the most vital questions you must ask before hiring a home cleaning business is whether they are licensed to do business in your state. Furthermore, you need to see their insurance policies. There are a lot of things that could go wrong when cleaning your home.
One of the cleaners could scratch your hardwood floors beyond repair or break something valuable. Even worse, one of the cleaners could injure themselves while working in your home.
Without general liability and workers’ compensation insurance policies, the company would not be able to cover these damages and injuries. The liability would fall entirely on you, and you want to avoid this.
2. Do You Provide Courtesy Calls Before the Appointment?
This is one of the top questions to ask before hiring a house cleaning company because it shows whether or not they are responsible and reliable. Also, if they need to reschedule, do they call at least 24 hours before your scheduled time? If not, maybe it’s time to look for a new company.
You could also ask if they provide trial runs for new customers. This is another excellent question to ask before hiring a house cleaning company because it allows you to test their services risk-free.
If they’re confident in the quality of their work, they will have no problem allowing you to try them out. That way, if you are not completely satisfied, you are free to find another company.
3. How Does Payment Work?
Most cleaning companies offer you the option to pay with cash, check, or credit card. When you’re looking for the best house cleaning company, ask them what types of payments they accept because they may be important to you. Inquire if you pay before or after the cleaning services and whether there are refunds if you are not satisfied with those services.
4. Do You Offer Discounts for Loyal Customers?
Just like with payment options, certain cleaning services offer additional perks for their customers. For example, some companies might give their regular customers discounts on future visits if they refer someone else to the company. Make sure that any company you decide to go with offers incentives that are important to you.
5. When Can I Schedule a Cleaning Session?
Most companies offer their services on an hourly basis. If you have a specific day and time in mind, ask them if it’s available. They may charge a little extra if you want to add additional hours or days to your package, but that’s okay because the convenience of not having to do it yourself is totally worth it.
6. Are There Any Additional Fees?
When you get the final house cleaning price, make sure that you won’t get hit with any hidden fees once they start working. Sometimes companies will charge extra for things like stairs or if you have pets. Ask ahead of time, so you know exactly what to expect and can plan accordingly.
Also, make sure to ask what type of equipment they use because it’s safer for everyone if they bring their own supplies. If you have certain supplies and cleaning products you prefer, ask whether they can accommodate you. You may need to buy your own products, but ensure you understand before making an agreement.
7. What Type of Training Do Your Home Cleaners Receive?
You might be surprised to learn that most large companies that offer house cleaning services require their employees to attend a professional training course before they are allowed on the job. This is a great indicator of how serious they are about providing quality service, and it increases the chances that you’ll be happy with the work they do.
8. How Often Do You Check Your Employee’s Backgrounds?
It’s essential to ensure that you hire a company that cares about the safety of its customers. This is another great question to ask before hiring a house cleaning company. If they take this step seriously, then it’s likely that they also have high standards for their employees.
9. What is Your Policy Regarding Cancellations?
When looking for the best cleaning company, this can be an essential factor. Some people may need to reschedule or cancel their appointments at the last minute, so it’s important to know what the requirements are beforehand.
For example, maybe they require 24 hours notice. If you’re not willing to stick to that policy, then perhaps this isn’t the right company for you!
10. How Long Have You Been in Business?
Again, there might be great house cleaning services out there that opened recently. However, you don’t want to hire them over an established company because there’s a good chance they won’t be around very long.
This is another good question to ask before hiring a house cleaning company. It helps you evaluate their stability and how likely they are to stick around if the business gets slow for any reason.
How to Find the Best House Cleaning Company
By asking these questions before hiring a house cleaning company, you will be able to find out if they meet your needs and expectations. Then you can hire them with confidence knowing that you’re getting exactly what you need.
If you’re currently looking for a professional house cleaning company, please give us a call, and we’ll schedule an appointment.